The company: An innovative and highly specialised large pharmaceutical business (5000 employees globally), investing in complex technologies and currently experiencing an internal transformation and growth.
They are investing in their Quality Department and have recently created this role for a Global Process Owner who will be driving a new system to deal with customer complaints in all of their affiliating companies across the world. The business has 4 product focuses – Branded Pharmaceuticals, Sterile Injectable and Generic Products, Innovative medicine,and Aesthetic Artistry.
The Global Product Quality Process Owner will be responsible for establishing and implementing global customer Quality Complaints system for all of the company’s product lines globally.
Design, implement and continuously improve a Complaint System and Process globally.
Cross functional communication with all internal units to align the complaint strategy and centralise the correct procedures.
Implementation of standardised investigation techniques for customer complaints.
Manages the Global training program for Customer Complaints for all the company’s employees.
Reports trends and outcomes to Board of Directors on regular basis.
Subject Matter Expert in Quality Standards, Systems and regulations – must
Minimum of 5 years in Pharmaceutical quality operations or assurance – must
Experience in sterile and biologics manufacturing – preferred